Privacy Policy

1. Introduction

Welcome to SocialIQo("we," "our," or "the Service"). SocialIQo is a software service that analyzes publicly available online discussions from platforms such as Reddit, forums, and social media to provide structured insights, trends, and content ideas.

This Privacy Policy explains how we collect, use, store, and protect information when you use our Service. By using SocialIQo, you agree to the collection and use of information in accordance with this policy.

Our Service allows users to submit public URLs, keywords, or other input data for analysis. We are committed to being transparent about our data practices and respecting your privacy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

• Email Address: When you sign up for our waitlist, create an account, or contact us, we collect your email address.
• Input Data: Queries, URLs, keywords, subreddit names, or other data you submit for analysis through our Service.
• Communications: Any messages, feedback, or support requests you send to us.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent on the platform.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.

3. How We Use Information

We use the information we collect to:

• Provide the Service: Process your analysis requests and deliver insights based on your input.
• Improve the Service: Understand usage patterns to enhance features, performance, and user experience.
• Communicate with You: Send important updates, respond to inquiries, and notify you about changes to our Service.
• Prevent Abuse: Detect and prevent fraud, unauthorized access, and other harmful activities.
• Generate Aggregated Insights: Create anonymized statistics about how the Service is used (individual users are not identifiable in these reports).

4. Data Sources

SocialIQo processes publicly available data from online platforms including Reddit, public forums, and social media. This means:

• We only analyze content that is publicly accessible without authentication.
• We do not scrape private data, direct messages, or content behind login walls.
• We do not require or store login credentials for any third-party platforms.
• We respect robots.txt files and platform terms of service to the extent practicable.

The analysis we provide is based on publicly shared opinions and discussions. We do not claim ownership of the original content and use it solely to generate insights for our users.

5. Data Storage

Your data is stored on secure cloud infrastructure provided by reputable third-party hosting providers. We implement the following practices:

• Input Data: Queries and analysis requests may be stored temporarily to process your request and improve our Service. You may request deletion of this data at any time.
• Account Data: Email addresses and account information are retained as long as your account is active or as needed to provide the Service.
• Analysis Results: Results may be cached to improve performance and reduce processing time for similar queries.

We retain data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies & Analytics

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Measure traffic and engagement
• Improve our Service based on usage patterns

We use basic analytics tools to collect anonymized usage data. This helps us understand which features are most valuable and where we can improve. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

7. Third-Party Services

We may use third-party services to help us operate and improveSocialIQo. These may include:

• Hosting Providers: Cloud infrastructure for storing and processing data.
• Analytics Tools: Services that help us understand usage patterns and improve the Service.
• AI/ML APIs: Third-party artificial intelligence services used to analyze and process discussion data.
• Email Services: Platforms for sending transactional and marketing communications.

These third-party services have their own privacy policies. We select partners who maintain appropriate security and privacy standards, but we encourage you to review their policies as well.

8. Data Sharing

We do not sell your personal information to third parties.

We may share information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating the Service (as described in Section 7), subject to confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: When you explicitly agree to share information with a third party.

9. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions (such as legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time using the link in our emails.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

10. Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS)
• Secure storage with access controls
• Regular security reviews and updates
• Limited access to personal data on a need-to-know basis

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you use the Service at your own risk. If you believe your account or data has been compromised, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last updated" date at the top of this page.
• For significant changes, we may notify you via email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]

We will do our best to respond to your inquiry within a reasonable timeframe.