Terms of Service

1. Introduction

Welcome to SocialIQo("we," "our," "us," or "the Service"). These Terms of Service ("Terms") govern your access to and use of our website, applications, and services.

By accessing or using SocialIQo, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Please read these Terms carefully before using our Service.

2. Description of Service

SocialIQo is a software service that analyzes publicly available online discussions from platforms such as Reddit, forums, and social media. Our Service allows you to:

• Submit public URLs, keywords, subreddit names, or other input data for analysis
• Receive structured insights including pain points, trends, content ideas, and keywords
• Export and use the generated insights for your own purposes

Important: The insights and analysis provided by our Service are for informational purposes only. They should not be considered as professional advice (legal, financial, business, or otherwise). The results are generated automatically based on publicly available data and may not be complete, accurate, or suitable for your specific needs.

3. User Responsibilities

By using SocialIQo, you agree to:

• Comply with Laws: Use the Service only for lawful purposes and in accordance with all applicable laws and regulations.
• Provide Accurate Information: Ensure that any information you provide to us (such as your email address) is accurate and up-to-date.
• Maintain Account Security: Keep your account credentials confidential and notify us immediately of any unauthorized access.
• Respect System Integrity: Not attempt to overload, disrupt, or interfere with the proper functioning of the Service.
• Not Reverse Engineer: Not attempt to decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code of the Service.
• Not Exploit Vulnerabilities: Not probe, scan, or test the vulnerability of the Service or attempt to breach security measures.

4. Acceptable Use

You agree NOT to use the Service to:

• Engage in any activity that is illegal, harmful, or violates the rights of others
• Submit content that is defamatory, obscene, threatening, or otherwise objectionable
• Harass, abuse, or harm another person or group
• Scrape, collect, or harvest data from our Service in an automated manner beyond normal use
• Send spam, unsolicited messages, or engage in any form of unauthorized advertising
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to develop a competing product or service
• Circumvent any rate limits, access controls, or other restrictions we implement

We reserve the right to investigate and take appropriate action against anyone who violates these provisions, including removing content, suspending or terminating accounts, and reporting to law enforcement authorities.

5. Accounts

To access certain features of the Service, you may need to create an account. When you create an account:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You agree to notify us immediately of any unauthorized use of your account
• We reserve the right to suspend or terminate accounts that violate these Terms

You may delete your account at any time by contacting us. Upon deletion, we will remove your personal information in accordance with our Privacy Policy, though some data may be retained as required by law or for legitimate business purposes.

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its software, design, text, graphics, logos, and other content (excluding user-submitted content), is owned by SocialIQo and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our prior written consent.

6.2 Your Content

You retain ownership of any content you submit to the Service (such as queries, URLs, and keywords). By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, process, and analyze that content solely for the purpose of providing and improving the Service.

6.3 Generated Insights

The insights and analysis generated by our Service based on your input are provided for your use. You may use, modify, and distribute these insights for your own personal or business purposes. However, we make no claims about the originality or protectability of generated insights, as they are derived from publicly available information.

7. Data & Content

Our Service processes publicly available data from online platforms. This means:

• We analyze content that is publicly accessible on the internet
• We do not access private messages, password-protected content, or data behind authentication
• The original content belongs to its respective authors and platforms
• We use this public data to generate insights and do not claim ownership of the source material

No Guarantee of Accuracy: While we strive to provide useful insights, we cannot guarantee the accuracy, completeness, or reliability of the analysis. The data we process may contain errors, biases, or outdated information. You should independently verify any insights before making decisions based on them.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that the Service will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of any insights or analysis
• Warranties that the Service will meet your specific requirements or expectations

The insights generated by our Service may be incomplete, incorrect, or misleading. You acknowledge that any reliance on such insights is at your own risk.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOCIALIQO AND ITS OWNERS, OPERATORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use of or inability to use the Service
• Any damages resulting from business decisions made based on insights from the Service
• Any unauthorized access to or alteration of your data

In no event shall our total liability exceed the amount you paid to us (if any) in the twelve (12) months preceding the claim.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

10. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Abuse of the Service or other users
• Fraudulent or illegal activity
• Non-payment of fees (if applicable)
• Extended periods of inactivity
• Requests by law enforcement or government agencies

You may terminate your use of the Service at any time by discontinuing use and, if applicable, deleting your account.

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Changes to Terms

We may modify these Terms at any time at our sole discretion. When we make changes:

• We will update the "Last updated" date at the top of this page
• For material changes, we may notify you via email or through a prominent notice on our website
• Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms

If you do not agree to the modified Terms, you should discontinue your use of the Service.

12. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation between the parties. If a resolution cannot be reached, the dispute may be submitted to binding arbitration or the courts of competent jurisdiction.

You agree that any claim or cause of action arising from your use of the Service must be filed within one (1) year after such claim or cause of action arose, or be forever barred.

13. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and SocialIQo regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

14. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]

We will do our best to respond to your inquiry within a reasonable timeframe.